Pine View West Hyundai Privacy Policy

Effective Date: September 1, 2025

Pine View West Hyundai is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with our website, services, or staff, in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and Canada’s Anti-Spam Legislation (CASL).

By using our website or providing us with personal information, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our site and services.

1. Information We Collect

We may collect both personal and non-personal information when you visit our website or engage with us.

a. Personal Information

We only collect personal information when you voluntarily provide it, such as when you:

  • Fill out an online form (e.g., test drive, service appointment, financing)
  • Contact us via email or phone
  • Purchase or lease a vehicle
  • Subscribe to our newsletter or marketing materials

This may include:

  • Full name
  • Email address
  • Phone number
  • Mailing address
  • Driver’s license information
  • Financing or trade-in information
  • Vehicle interests or ownership history

b. Non-Personal Information

We may automatically collect certain non-personal data, such as:

  • IP address
  • Browser and device type
  • Pages visited and time spent on the site
  • Referral URLs and search queries
  • Cookies and similar technologies (see Section 4)

2. How We Use Your Information

We use your information for purposes including:

  • Responding to inquiries or service requests
  • Processing vehicle purchases, leases, or service appointments
  • Administering financing, warranties, or loyalty programs
  • Sending you promotional offers (with your consent)
  • Improving our website, services, and customer experience
  • Complying with legal obligations and resolving disputes

With your consent, we may use your contact details for email, SMS, or phone marketing, in line with CASL. You can withdraw your consent at any time (see Section 7).

3. Sharing Your Information

We do not sell or rent your personal information.

We may share your information with trusted third parties including:

  • Financing partners and credit bureaus
  • Vehicle manufacturers (e.g., Hyundai Canada)
  • Digital marketing providers (e.g., Google, Facebook)
  • Website and data hosting providers
  • Government agencies or regulators where required by law

We may also share aggregated, anonymized information for marketing or analytics purposes that does not identify you individually.

In the event of a business transaction (e.g., sale or merger), your information may be transferred as part of the assets.

4. Cookies and Tracking Technologies

We use cookies and third-party services to improve website functionality and provide relevant advertising.

Third-party tools may include:

  • Google Analytics
  • Google Ads
  • Facebook Pixel

These tools may track:

  • Website usage patterns
  • Ad campaign performance
  • Visitor demographics and interests

You can opt out of tracking here:

You may also disable cookies via your browser settings.

5. Sensitive Personal Information

We do not intentionally collect sensitive personal information, such as health records, political beliefs, religion, or ethnicity. If you voluntarily submit such data, it will only be used for the specific purpose it was provided and only with your explicit consent.

6. How We Protect Your Information

We use appropriate technical and organizational safeguards to protect your information from loss, theft, unauthorized access, or disclosure. These measures include:

  • Secure servers and encryption
  • Role-based access controls
  • Employee confidentiality agreements

Access to personal data is restricted to authorized personnel only.

7. Your Privacy Rights and Choices

You have the right to:

  • Access or correct your personal information
  • Withdraw consent to marketing communications
  • Request deletion of your information (subject to legal retention obligations)
  • File a complaint with the Office of the Privacy Commissioner of Canada if you believe your rights are being violated

To update your preferences or make a request, contact us at:

📧 Email: pineviewwest@pineviewauto.com
📞 Phone: 905-791-2728

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or services. Any significant changes will be posted on our website with an updated “Effective Date.” Continued use of the website signifies your acceptance of these changes.

9. Governing Law and Jurisdiction

This Privacy Policy is governed by the laws of Ontario and Canada. Any disputes relating to this policy shall be handled exclusively by the courts located in Ontario.

10. Contact – Privacy Officer

If you have questions or concerns about our privacy practices, or would like to file a complaint, please contact our designated Privacy Officer:

Mike Romeo
General Manager, Pine View West Hyundai
📍 180 Delta Park Blvd., Brampton, ON L6T 5T6
📧 Email:miker@pineviewauto.com
📞 Phone: 905-791-2728